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Hotels using the Aven Hospitality Booking Engine can now activate Refund Protect quickly, protecting revenue while improving the guest booking experience.
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The Protect Group Onboarding Platform provides hotels with a guided setup experience, configuration controls, and the tools needed to activate Refund Protect within their booking flow.
Aven Hospitality (formerly Sabre Hospitality Solutions) and Protect Group today announced the go-live of Refund Protect within the Aven Hospitality Booking Engine, enabling hotels to offer guests the option to upgrade to a refundable stay at checkout.
Hotels can now activate and manage Refund Protect through the Protect Group Onboarding Platform, enabling a streamlined, tech-led launch.
Refund Protect gives guests added peace of mind when booking, while helping hotels protect revenue and reduce friction at the point of purchase. With quick activation through the Onboarding Platform, hotels can introduce a modern refundability option without changing their existing policies or adding operational burden for on-property teams.
What this go-live delivers for Aven Hospitality customers:
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Direct revenue protection: Hotels can offer refundability without weakening their rate strategy or relying on stricter booking conditions.
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Seamless, tech-led integration: Easy activation and configuration through the Protect Group Onboarding Platform, designed to get hotels live faster.
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Improved guest experience without stricter policies: Guests get a clear, flexible option at checkout, while hotel policies remain unchanged.
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A shared focus on modernising the hospitality journey: Both companies are focused on retail-led innovation that improves confidence, conversion, and satisfaction.
“We are dedicated to ensuring hoteliers’ guests can book with confidence. Protect Group delivers an at-scale, global solution to enable a more frictionless guest experience. By making Refund Protect available through the Aven Hospitality Booking Engine and simplifying activation through the Protect Group Onboarding Platform, we are giving hotels a practical way to deliver more flexibility for guests while supporting stronger commercial outcomes,” said Ethan Wiseman, Head of Distribution, Product Management, Aven Hospitality.
Austin Lopez, Global Strategy Lead for Hospitality at Protect Group, said: “This go-live marks an important step in modernising the hotel booking journey. Refund Protect helps hotels offer an experience guests increasingly expect: the ability to choose refundability at the moment they book, delivered in a way that is simple to implement and easy to manage.”
The Protect Group Onboarding Platform provides hotels with a guided setup experience, configuration controls, and the tools needed to activate Refund Protect within their booking flow. This approach enables faster deployment for hotel teams while maintaining a consistent, guest-friendly checkout experience.
About Aven Hospitality
Aven Hospitality, formerly Sabre Hospitality Solutions, is an independent global technology and SaaS leader in the hospitality industry, powering how hotels sell, distribute, and deliver guest experiences. SynXis, the leading global hospitality commerce and distribution platform, coordinates hotel information across 600+ integrations to ensure accuracy, consistency, and competitiveness wherever travelers discover, compare, and book. Trusted by 35,000+ hotels across 190+ countries, Aven Hospitality serves as the connective layer behind many of the world’s most iconic brands, simplifying complexity behind the scenes so hoteliers can operate with confidence today and stay ready for what’s next.
Aven Hospitality, formerly Sabre Hospitality Solutions, is an independent global technology and SaaS leader in the hospitality industry, powering how hotels sell, distribute, and deliver guest experiences. SynXis, the leading global hospitality commerce and distribution platform, coordinates hotel information across 600+ integrations to ensure accuracy, consistency, and competitiveness wherever travelers discover, compare, and book.
Protect Group helps partners improve customer experience and unlock new revenue through Refund Protect, a solution that enables customers to upgrade to a refundable booking at checkout. Built for simple integration and optimised performance, Protect Group supports brands across travel, hospitality, ticketing, and transportation with tech-led products designed to keep customers confident and satisfied.
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