Leopard Catamarans, whose sailing and power catamarans are built in South Africa by Robertson and Caine (R&C), has announced details of its enhanced warranty offering, which leverages decades of customer feedback and industry-leading digital technology.
Fine-tuned over the past year, the extensive warranty programme is “designed to provide catamaran owners with exceptional support and peace of mind”, according to Leopard. The comprehensive dual-warranty framework combines builder and OEM coverage with real-time digital tracking and global service network integration, streamlining submissions while reducing response times.
The builder warranty provides 14-month protection against construction defects – ranging from cosmetic imperfections to installation issues – plus extended 24-month coverage for non-structural windows, recognising the unique stresses of marine environments. Long-term structural assurance continues with six-year coverage for hulls, decks, deck lids, flybridges, bulkheads and structural webs.
The OEM warranty ensures all onboard systems are covered by each manufacturing partner. Once owners are registered with Yanmar, Northern Lights and Raymarine, Leopard will act as the owner’s single liaison, removing the complexity of managing multiple manufacturer relationships.
Further simplifying the claims process, Leopard has developed a warranty portal on its website. A dedicated team reviews each submitted claim and offers owners status updates through Trello, a web-based workflow application.
Leopard’s claims process provides real-time claim transparency, connecting owners directly with support teams, engineers and R&C technicians through shared status updates, progress notes and live commentary throughout the repair process.
Whether the issue falls under the R&C warranty or OEM, Leopard will assign the claim to a warranty customer support agent who will help evaluate and process the claim from start to finish. That same agent remains the owner’s main point of contact for all aspects of the warranty claim, from revising or approving estimates, payments and reimbursements.
Leopard’s global network spans six continents and more than 20 countries, providing owners with worldwide support when and where they need it.
Prioritising getting owners back on the water as quickly as possible, Leopard works with qualified service centres for R&C warranty work or the owner’s preferred yard for smaller repairs. For OEM claims, Leopard directly resolves straightforward issues, or assigns certified technicians and authorised service centres for complex engine or electronics problems.
“The goal with our warranty programme is simple: to give Leopard owners the confidence and clarity they deserve,” said Jese Vega, Leopard’s Warranty and Commissioning Manager. “By combining decades of customer feedback with new digital tools and a truly global service network, we’ve created a system that prioritises fast, transparent support, wherever in the world our owners are cruising.”
For more information visit leopardcatamarans.com
This article was first seen on YachtStyle.com.
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